The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order. It is important that you carefully read these terms and conditions of use before you make an order and you have to agree with the terms and conditions.
The Customer doesn't have any right of refunds or compansation in case of damages to people/objects caused by the failed acceptance of the order.
The Customer can only buy from the on-line catalogue. The Client has to know that the product may change in colours,size accessories from the picture on the web site.
The acceptance of the order has made via email to the email address that the customer has given.
The email will come with date and hour of the order and with a "Order number" that has to be given during further contact.
On the email the customer can find all the details that he typed during the order and he must check if they are correct or not and comunicate immediately eventual mistakes.
If us refuses the order,we guarantee the immediate comunication to the Customer.
The guarantee only covers faulty products and it can't be applied if the product was used in a wrong way. It's valid only for private customers. If the product was faulty, we will replace the item.
The replacement in case of MRA will be made only if it's provided by the manufacturer. The replacement time dipends on
The customer will have to send the original item whit the invoice and all the travel documentation.
The customer can also address to a center of assistance authorized by the manufacturer.
When the goods will be delivered by courier should check the status of the individual packages and report any damage by writing upon receipt of the courier.
If you do not follow this procedure, and the courier receipt does not contain records of any transport damage means that the goods have been delivered intact.
Even when the packages are intact must always accept the goods by writing upon receipt of the courier "is accepted subject to verification."
METHOD OF PAYMENT
When the customer wants to pay with credit card can do it through the protected site our bank.
Us is not able to know your credit card details,because all the details are sent to the bank web site straight away because the bank manages the transaction.
In case of payment with money transfer, the items ordered will be put on hold until the money will be received and the payment should be made in order for Primi Mesi to receive the money within 7 working days from the date of the order. The shipment depends on how long the money will take to be received. Usually it takes up to 3 or 4 days.
Since access and the possibility to forward order on linens, modifies in real time the availability of the product, does not guarantee the certainty of the immediate availability of the tidy goods. If it had to be verified you will be contacted and we will communicate you the times of wait.
telephone +39 0865412420